We strive to deliver your orders safely and as quickly as possible. Please read below for full details about our shipping procedures, timelines and charges.
Processing Time ‑ All orders require 1‑3 business days for processing before shipment. ‑ Orders are not processed or shipped on weekends and public holidays. ‑ If your items are out of stock or need extra preparation time, our customer team will reach out to you via email.
Shipping Methods & Delivery Times Standard Shipping
- Estimated delivery: 7‑15 business days after dispatch
- Delivery timeline is for reference only; delays may occur due to logistics, customs clearance or unexpected events.
Express Shipping ‑ Estimated delivery: 3‑7 business days after dispatch ‑ Faster transit for urgent orders, higher shipping fees apply.
Note: Business days exclude weekends and official holidays. Delivery time does not include customs inspection time for international shipments.
Shipping Costs ‑ Shipping fees are automatically calculated at checkout, based on destination country, total weight and selected shipping method. ‑ We may offer free‑shipping promotions from time to time; terms will be displayed on the cart or checkout page.
Order Tracking Once your order ships out, we will send you a shipping confirmation email which includes your tracking number and tracking link. You can track your package status with the provided tracking number. If you cannot locate your tracking email, please check your spam folder or contact our customer support.
Customs & Import Duties For international orders, import duties, taxes or customs clearance fees may apply according to local regulations. These extra charges are the responsibility of the recipient. We have no control over customs‑related fees and cannot predict their amount. Please check your local import rules before placing an order.
Important Notices
‑ Please double‑check your shipping address at checkout. We are not liable for lost parcels caused by incorrect or incomplete address information you provided.
‑ If your package shows delivered but you have not received it, please first check with local neighbours, building management or your local post‑office. Reach out to our support team afterwards for further assistance.
‑ We are not responsible for delays caused by third‑party logistics carriers, customs holds, natural disasters or force‑majeure events.
Need Assistance? If you have any questions regarding shipping, please contact us at info@lovviorlingerie.com. We aim to reply within 24 business hours.
